Manufacturer’s warranty

Shop-buffalo.co.uk offers a manufacturer’s warranty of 2 years (24 months) to all its products, unless this is clearly stated with the product in question (longer or shorter). You can find this information with your product under the caption “additional information”.

The same manufacturer’s warranty (conditions) apply if the manufacturer’s warranty period is longer or shorter than 2 years (24 months)

This manufacturer’s warranty applies to all non-fitness products. The manufacturer’s warranty provisions for our fitness products are also stated on our site under the caption service & guarantee.

MANUFACTURER’S WARRANTY:

  • The manufacturer’s warranty only includes material errors and manufacturing errors.
  • The manufacturer’s warranty period of your product will commence on the purchase date, we therefore advise you to keep the sales receipt with due care.
  • The manufacturer’s warranty extends to sending possible new original parts and/or changing the product.
  • The offered manufacturer’s warranty will not affect the statutory rights which the customer already has.

CHANGING A PRODUCT:

  • The product must be delivered in the original packaging, if reasonably possible, disassembled and in a good condition, with a copy of your invoice, an account statement or an email, which includes the invoice number and other details which show that you purchased the product at Shop-buffalo.co.uk. Besides a proof of the purchase, we also ask to clearly describe the question or defect.
  • A defect can be reported up to 2 months after discovery.
  • If the product cannot be delivered anymore, it will be changed for an alternative, equivalent product.
  • Exclusions manufacturer’s warranty :
  • Damage, failure or loss as a result of normal wear, accidents, improper or incorrect use, neglect, misuse, theft and/or disposal are excluded from the manufacturer’s warranty./li>
  • The lack of the purchase receipt or not being able to submit a model/type number means that the product in question is excluded from the manufacturer’s warranty.
  • Damage, failure or loss as a result of not observing warnings and instruction in the user instructions are excluded from the manufacturer’s warranty.
  • Damage, failure of loss as a result of connecting a product to a non-earthed or defect power supply that differs from the UK standard are excluded from the manufacturer’s warranty.
  • The above-mentioned products must have always been placed in a clean, dry and dust-free environment. If this is not complied with, the manufacturer’s warranty will terminate. (this also applies to garages, garden houses etc.).
  • The manufacturer’s warranty is given to the first owner of the product; the manufacturer’s warranty is not transferable, each successive owner is excluded from the manufacturer’s warranty.
  • Any batteries are excluded from the manufacturer’s warranty.
  • The manufacturer’s warranty is limited to the country where you purchased the product.
  • As stated in the above-mentioned points, these exclusions only refer to the manufacturer’s warranty. In its capacity of selling party shop-buffalo.co.uk guarantees sound products.

TRANSPORT DAMAGE:

  • Before signing for receipt, we would like to ask you to inspect the delivered products with regard to any transport damage, damage to the packaging and completeness of the delivered packages. Nevertheless, if there is any transport damage, damage to the packaging and if the supplied packages are incomplete, you must describe the damage on the consignment note, make photos of the damage and submit a report about this to shop-buffalo.co.uk.
  • Until 2 months after discovery of the defect or damage you can report this to shop-buffalo.co.uk

IN THE EVENT OF QUESTIONS AND/OR DEFECTS:

  • Do you have any questions about the product or about the assembly?
  • Do you have any problems with operating the product?
  • Do you perhaps want to order replacement components?
SAM Leisure / Shop-buffalo.co.uk
Atlantic House
Falkland Close
Coventry CV4 8AU
United Kingdom

sales@samleisure.co.uk

In order to deal with questions or defects of the product as well as possible, you must communicate the item number, model and serial number of the product to us.

Please send questions and/or report defects as well-documented as possible, preferably with digital photos and/or recordings.

REPAIRING FITNESS PRODUCTS ON LOCATION:

The following rates apply to the repair of fitness products (not included in the manufacturer’s warranty):

Repair work on location.: £ 39.50 per hour, excl. VAT.
Travel allowance: £ 25.00 per hour, excl. VAT.
* Price per kilometre: £ 0.32 excl. VAT.

Prices include transport of any required components (if applicable)
Prices exclude any ordered / required components.
The costs must be paid to the service mechanic on location, in cash or with a debit card (no credit cards).

*Calculated with ……… from place of departure Coventry postal code CV4 8AU

The repair of fitness products is carried out by:

SAM Leisure / Shop-buffalo.co.uk
sales@samleisure.co.uk