✓ Free shipping on orders over € 35.00 to the Netherlands and Belgium
✓ Ordered on business days before 3 PM, shipped the same day
✓ Small parcels are shipped with GLS or DHL
✓ Large parcels are shipped with SVZ

We deliver to the Netherlands, Belgium, France, Germany, Spain, Italy, Sweden, Finland, and Denmark.
Outside the Netherlands and Belgium, we only deliver items that can be shipped with GLS or DHL.
Do you have questions about the delivery of large parcels outside the Netherlands and Belgium? Please contact us at info@buffalo.nl

Shipping Costs

Shipping within the Netherlands and Belgium is free for orders over €35.00.
For orders under €35.00, shipping costs are €5.95 for the Netherlands and €7.95 for Belgium.

For other countries, shipping costs are calculated automatically in the shopping cart.

Delivery Time

If you place your order on a business day before 3:00 PM and the product is in stock, your order will be shipped the same day.
We aim to deliver all products from stock. If an order cannot be delivered within the stated delivery time, we will inform you by email. If the delivery time is exceeded, you have the right to cancel the order.

If you order multiple items, we will try to deliver them in one shipment where possible. If you prefer to receive items separately, please contact us and have your invoice number ready.

Parcels up to 32 kg are delivered by GLS or DHL

After shipment, you will receive a track & trace code that allows you to follow your parcel via the carrier’s website or app. Delivery to a PO box address is not possible; please use a regular delivery address.

If you are not at home at the time of delivery, you will receive a notification from the carrier. You can then schedule a new delivery appointment or choose delivery to a parcel point.

Parcels over 32 kg are delivered by SVZ

After shipment, you will receive a message with a track & trace link. This allows you to follow the delivery online via the SVZ website and view a time indication on the day of delivery.

We kindly request that you are present at the agreed delivery time. If you are unexpectedly unavailable, you will be contacted to schedule a new delivery appointment.

Assembly

If you choose installation by our professional installers, we will deliver as soon as possible, usually within 10 business days and no later than 8 weeks.
Our planning department will contact you to schedule an appointment.

Questions About Delivery

Do you have questions about the delivery of your order? Please contact us. Always mention your invoice number in your email or have it ready when calling.

Transport Damage

Although we and our carriers handle your order with care, damage may occur during transport.
Upon receipt, please check the packaging, any visible damage, and the completeness of the delivery before signing for receipt.
In case of damage, please contact our customer service as soon as possible.

Sustainable Delivery

We work with carriers that invest in more sustainable logistics.
GLS has been working for over 10 years to reduce its environmental impact and has been awarded a Gold EcoVadis certificate.
Our other carriers also invest in more sustainable logistics.