Complaints Procedure

If your complaint regards one of our products, the delivery of your order or the aftersales, please contact us. Below the complaints are subdivided according to the nature of the complaint.

Defect or missing component

If it concerns a defect or a missing component of a product, we would like to ask you complete our service form. Our Service Department will then deal with your complaint in order to find a solution as soon as possible. The service form can be found below each page or by clicking on the following link: http://shop-buffalo.co.uk/uk/service-form

All developments regarding a service application will be communicated to the client.

Delivery

If it concerns complaints with regard to the delivery of your order, please contact us through the following e-mail address: sales@samleisure.co.uk

Aftersales

If it concerns a complaint with regard to the aftersales, please contact us through the following e-mail address: sales@samleisure.co.uk

If your complaint does not refer to one of the above-mentioned subjects, please contact us through the following e-mail address: sales@samleisure.co.uk

You can also always contact us by phoning the following telephone number: +(0)24 7646 1234

We will usually deal with your complaint within two working days.